PAYMENT

– To validate your inscription and to confirm your booking at Dreamsea Costa Rica (Playa Hermosa) address Playa Hermosa Cóbano, Provincia de Puntarenas, Puntarenas, Costa Rica, 50% deposit payment for the required services must be paid. The other half must be paid on arrival.

– You can find all the bank details in the email validation received (check your spam folder) which we will send you by e-mail once you fill in the form on our website.

– The booking will be considered valid when the required amount has been transferred to our bank account, and you have received a confirmation e-mail with the booking details.

– For payments by credit card we accept visa and Mastercard cards.

CONDITIONS 
– All personal details are compulsory on the registration form.

– The participants’ minimum age is 18 years unless traveling with a parent or legal guardian.

– Dreamsea surf camp reserves the right to make modifications, but only if these modifications do not change the essential services or due to unexpected and uncontrollable situations.

– Booking variations depend on availability and they may involve a surcharge depending on the price of the new dates/inclusions. You will receive a booking modification once the surcharge is paid. In case the weekly price increase or decreases, the difference must be paid respectively from one part or another.

– Images of your stay at Dreamsea surf camp are only used for publicity or promotional purposes such as the website, flyers, and brochures,…

– Customers must be physically fit and capable to swim. The client confirms that from a medical point of view, there is nothing that prevents him/her from going surfing or bodyboarding. We require that you communicate to us any relevant medical aspects: allergies, disabilities, medical incapacities, etc.

– The transfer service is subject to availability. We recommend you ask for this service when you fill out the online booking form or as soon as possible. The transfer price will be paid together with the booking. Do not forget that this price is for one way and per person

– Each customer is responsible for the Dreamsea surf camp equipment during its use and accepts the responsibility to replace it in case of loss or serious damage by inappropriate use of it. The customer has to pay for the lost or damaged equipment which automatically becomes the customer’s property

– The excursions and trips we offer are not included in the total camp price. They depend on a minimum number of participants and availability. These reasons can lead to a cancellation of the previous.

– An administration fee of 5€ will be charged to each booking made by our booking department team. This fee won’t be charged for bookings made through our website.

CANCELLATIONS

The cancellation will be valid the day we receive it.

– We will refund you 100% of the total paid amount when the cancellation is made two months before the start.
– We will keep 25% of the total amount and refund the rest of the paid amount when the cancellation is made within one and two months before the start.
– We will keep 50% of the total amount and refund the rest of the paid amount (if applicable) when cancellations are produced until two weeks before the start.
– Within less than two weeks before the start, we do not refund. We recommend you contract your personal travel insurance.

Dreamsea Cancellation Insurance

Insurance Purchase: Our insurance, priced at 5 USD per reserved night, can only be purchased at the time of booking.

Coverage: The insurance covers cancellations made before your scheduled arrival at Dreamsea. During your stay, it will provide coverage only in cases of major causes, including illness, accidents, or injuries.

Exclusions: The insurance does not extend coverage to transfer services for cancellations made less than 2 weeks in advance.

TRANSFER SERVICE– Transfer services must be paid in cash only on arrival or to the driver directly
– Transfer services won’t be refunded with cancellations less than two weeks in advance, even when having the cancelation insurance from Dreamsea.

– Modifications of time/date or location with less than 2 weeks depending on availability and may involve extra costs with a maximum of the price of both transfer services.

RESPONSIBILITIES

Dreamsea surf camp does not accept any responsibilities or any refunds in the following circumstances.

– When the client is responsible for the incorrect delivery of the services.

– When the defective services are due to third parties or they occur in an unpredictable manner.

– When the services cannot be provided, due to conditions beyond the control of the company. These are unusual and unpredictable conditions that could result in unexpected consequences such as natural disasters or meteorological aspects etc.

– When the incorrect delivery of the services is caused by happenings at Dreamsea surf camp, even though all the diligences are taken, they still could neither be predicted nor prevented.

– When any happening could occur before and after the course hours.

– Clients have to listen to the instructions of our staff and follow Dreamsea surf camp regulations. In case of not doing so and behaving irresponsibly, the company will take the necessary measures, prior notification, such as the exclusion of the courses.

INSURANCE

For medical assistance during your stay at Dreamsea surf camp, each client ought to have:

– Medical card and insurance (or)
– Contract a travel insurance